Skip to content
ASCENT 27 18 to 20 May 2027Lisbon, Portugal
Register
ENESFRDE

18 to 20 May 2027 · Lisbon

Three days. Each one higher.

From arrivals on the river to the closing keynote. Every time is Lisbon time; pass holders build their own agenda in My ASCENT.

Have a pass? Save the sessions you want to My agenda and take a workshop seat.

Sign in to My ASCENT
A full auditorium facing a lit main stage
Wednesday 19 May

The Climb

Main stage keynotes, forty breakouts across four tracks, and the partner expo.

  1. Session

    Loyalty that travels: a bank and an airline compare notes

    Two programmes with very different customers, and the habits that worked for both.

    Room Tejo Amara Nwosu and Elena Moss, Head of Loyalty, Velmora Bank; Chief Marketing Officer, Nordvale Air
  2. Session

    Points and cards in one payment

    How a split payment settles, what the guest sees at checkout, and what finance sees the morning after.

    Room Alfama Henrik Vale, Chief Technology Officer, Halvora
  3. Session

    Designing for the guest who never calls

    Quaya Hotels rebuilt the stay around self-service, and found that points became the easiest way to pay.

    Room Belém Clara Benning, VP, Guest Experience, Quaya Hotels
  4. Session

    Rewards for business customers

    A freight company, a points scheme for its business customers, and half as many late payments.

    Room Tejo Arun Kesavan, Founder, Ostberg Freight

The full agenda opens in February 2027. Forty breakouts across four tracks join these sessions.

Register now