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ASCENT 27 18 to 20 May 2027Lisbon, Portugal
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Portrait of Clara Benning

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Clara Benning

VP, Guest ExperienceQuaya Hotels

Clara redesigned the Quaya stay around the guest who never calls the front desk. She shares what changed when points became a way to pay for the room as well as to earn.

On stage at ASCENT 27

  1. Session

    Designing for the guest who never calls

    Quaya Hotels rebuilt the stay around self-service, and found that points became the easiest way to pay.

    Room Belém

See when each of them is on stage. Keynotes, sessions and labs across the three days.

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